Delivery Arrangements

All our Food Baskets are packed for you with the freshest possible certified organic produce and will be delivered to your door at any location within Waterloo, Kitchener, Cambridge, Guelph, Brantford, Stratford, Paris, and Elmira areas for the prices cited. Delivery to other areas is negotiable. Basket content changes weekly and is influenced by seasonal availability of produce. Almut & Wolfgang work hard to find the best value for your dollars.

Delivery Bins and Deposit

First time and irregular orders will receive their Food Baskets delivered in cardboard or wax produce boxes. Standing Orders (ongoing orders on a weekly, bi-monthly or other basis) will receive their deliveries in Plastic Bins for the convenience and protection of the produce. Bin overflow (what won't fit in the bin) will be delivered in additional cardboard boxes. Just leave your empty and cleaned bin - with payments inside (cheques recommended, cash left unattended is solely the responsibility of the customer) - out on your delivery day and we will replace it with a filled one according to your order. If you have completed a profile and included your email address, you should receive a delivery reminder 24 hrs prior to delivery day. Should you desire a Standing Order, you will be asked to pay a $25.00 refundable bin deposit. Should you need to cancel your Food Basket service, let us know and we will pick up your bin and return your deposit.

Storage Suggestions

If you cannot be home at delivery time, below are some suggestions for your Food Basket delivery in extremely cold or hot weather.

• Please make necessary provisions in order for us to deliver your order. I.E. provide access to apartment complexes. Undeliverable orders due to access problems will be treated as late cancellations and subject to a $5.00 fee.
• Leave a cooler at your front door. We will transfer the contents of your Food Basket to the cooler where it will be temporarily kept from freezing or spoiling.
• Provide some heavy warm blankets, quilts or a sleeping bag in which we can wrap your Food Basket. This is temporarily helpful in both cold and heat.
• Leave a garage or side door unlocked so we can put your Food Basket inside, safe from cold or heat.  Note: Pfenning's does not accept responsibility for damages resulting from leaving open access intended for delivery arrangement.
• Arrange for a neighbour to receive and store your Food Basket.